Revive Therapy Services Australia

Booking Terms & Conditions & Privacy Policy

Effective: 01/01/2025

1. Bookings & Appointments

Appointments can be made via our online system, phone, or email.
A confirmation will be sent once your booking is confirmed. Please ensure your contact details are accurate and up to date.

2. Cancellation Policy (NDIS-Compliant)

In accordance with the NDIS Pricing Arrangements and Price Limits:

We require at least 2 clear business days' notice for cancellations or rescheduling.
Short Notice Cancellations (within 2 business days) or non-attendance may incur a charge of 100% of the scheduled service fee.
Exceptions to this policy include:
- Medical emergencies or hospitalisation
- Family emergencies or bereavement
- Natural disasters or extreme weather events
- Sudden transport disruptions
- Other exceptional, unforeseen circumstances

Please note: For services funded under the Disability Support Worker (DSW) Cost Model, a 7-day cancellation notice applies.

3. Provider Travel & Charges

We may charge for provider travel in line with current NDIS guidelines.
This includes:
- Time-based travel charges (from the relevant NDIS support category)
- Per-kilometre charges (e.g., $0.99/km for vehicle costs)
Travel fees will be discussed with you and agreed upon in your Service Agreement.

4. Invoicing & Payment

Invoices are issued in accordance with the NDIS Pricing Arrangements and your service agreement.
Payment is due within 7 business days, unless other arrangements have been agreed upon.

5. Safety, Consent & Participation

By booking a session, you consent to the service being delivered and agree to participate voluntarily.
Please disclose any relevant health conditions to ensure safety and suitability of the exercise program.
All services are delivered by accredited professionals under the Exercise & Sports Science Australia (ESSA) guidelines.

6. Digital Tools & AI Disclosure (Splose Software Use)

Revive Therapy Services Australia uses Splose, a secure cloud-based platform for practice management, which may include AI-assisted tools.

How We Use AI in Splose:

Formatting clinical documentation
Generating appointment reminders
Using custom fields for tailoring client goals
Automation to support admin tasks (never clinical decisions)

All outputs are reviewed by a qualified professional before being saved or used. AI does not replace human clinical judgment.

7. Privacy Policy

Revive Therapy Services Australia values your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an ESSA-aligned provider, we maintain the highest standards of ethical and secure information handling.

We Collect:

Name, contact info, and DOB
Medical/therapy history
NDIS and funding information
Service notes, reports, and outcomes
Emergency contacts
Other information necessary to provide and coordinate care

We Use This Information To:

Deliver and tailor exercise physiology services
Communicate with you and your team
Meet NDIS and legal obligations
Support your clinical goals and safety

How We Store It:

Digitally via Splose, a secure, encrypted platform
Access is restricted to authorised staff only
Records are retained as required by law and then safely destroyed

Your Rights:

You may request access to your information or ask for corrections
We will respond promptly and transparently
You may also withdraw consent at any time (with service limitations discussed)

8. Making a Complaint

If you believe your information has been misused or your privacy has been breached:

Still not resolved?
You may contact the Office of the Australian Information Commissioner (OAIC) at
🌐 www.oaic.gov.au

Acknowledgement

By making a booking or engaging in services with Revive Therapy Services Australia, you acknowledge and agree to the above terms, including our privacy policy and use of digital tools such as Splose.