Payments and Cancellations

Revive Therapy Services Australia

Payments

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All services must be paid in accordance with the following terms:

• Private and self-managed clients: payment is due within 7 days of invoice

• Plan-managed clients: invoices will be sent to your Plan Manager

• NDIA-managed clients: services are claimed through the NDIS portal

Services may be paused or declined if invoices remain unpaid.

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Pricing

Fees are based on:

• Revive Therapy Services Australia rates

• NDIS Pricing Arrangements (where applicable)

Travel time, report writing, and other non-face-to-face services may be charged where relevant.

All pricing is subject to change.

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Cancellations

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

If sufficient notice is not provided:

• Less than 48 hours: up to 100% of the session fee may be charged

• Non-attendance (no show): full session fee applies

• Late arrival: session will still finish at the scheduled time and full fee applies

This applies to all clients, including NDIS participants, in line with current guidelines.

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Missed Appointments in Remote Areas

As a mobile service operating across the Pilbara:

• If a practitioner travels to your location and you are not present, the full session fee plus any applicable travel costs will be charged

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Refunds

Refunds are not provided for:

• Change of mind

• Missed or late-cancelled appointments

• Completed services

Where appropriate, credits or partial refunds may be considered at our discretion.

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Outstanding Payments

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If invoices are not paid:

• A reminder will be issued after 7 days

• Services may be paused after 14 days

• Accounts may be referred for debt recovery if unpaid

Any reasonable recovery costs may be added to the outstanding balance.

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Exceptional Circumstances

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We understand that unexpected situations can arise.
In genuine cases (e.g. medical emergencies), fees may be waived at our discretion.

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Agreement

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By booking and engaging services with Revive Therapy Services Australia, you agree to these payment and cancellation terms.